Privacy Policy | Tabbird

Tabbird Labs and its related companies ("Tabbird," "Company," "we," "us," or "our") respect the privacy of our users ("User(s)," "you," "data subject(s)," or "Visitor(s)") and our customers ("Customer(s)"). We are committed to safeguarding your personal data, which you share with us through our website located at https://tabbird.ai/ (the "Site") and our web application, Tabbird platform (the "Software" or "App"). Together, the Site, Software, and any other related services we offer are referred to as the "Services."

Our Privacy Policy (the "Policy" or "Privacy Policy") outlines the data collection and processing practices used in connection with our Services. This Policy aims to provide transparency regarding the types of personal information we collect and how we use it. By accessing our Site, using our Software, or utilizing our Services, you acknowledge and agree to the data practices described in this Policy.

Tabbird specializes in AI-driven solutions that help businesses detect, investigate, and resolve quality issues early, minimizing downtime and enhancing customer satisfaction. Our Software empowers teams to identify hidden issues in complex data, prioritize critical problems, collaborate effectively across departments, and monitor the success of implemented countermeasures—all while maintaining secure and efficient operations.

Please note that if you access a third-party website through a link provided in our Services, we encourage you to review their privacy policies before submitting any personal information. By visiting our Site or registering for our Services, you consent to our collection and use of your information in accordance with this Privacy Policy.

Please read this Privacy Policy and contact us if you have any questions at: support@tabbird.ai

Preliminary Notes

Please read this policy and make sure you fully understand our practices in relation to your personal information before you access or use the Site or our Services. If you have read this Privacy Policy and remain opposed to our practices, you must immediately leave this Site, and discontinue all use of the Services.

Content - Our Site and Services do not contain inappropriate content. Nevertheless, we use appropriate technical and organizational measures to ensure the protection and retention of data subjects.

Tabbird provides this Privacy Policy, as will be updated from time to time to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive when you use the Site and our Services.

Changes and updates to this Privacy Policy - We reserve the right to modify or update this Privacy Policy, to reflect changes in our Services or data processing practices or to conform to a regulatory requirement. Such changes will be effective immediately upon the display of the revised Privacy Policy. The last revision date will be reflected in the "Last Updated" heading. If we make material changes to this Privacy Policy, we will do our best to notify you by email or through a notice on our Site.

About This Privacy Policy

We created this Privacy Policy to emphasize our commitment to protecting your privacy. Using our Site and Services may require you to provide certain Personal Data (as defined below), but only if you choose to do so voluntarily. Some features of our Site and Services, such as accessing our Platform, may require registration and submission of Personal Data, as detailed in this Policy. We will retain and handle the Personal Data you provide in accordance with this Privacy Policy.

This Privacy Policy has been developed in accordance with the EU & UK General Data Protection Regulation (GDPR), US state-specific privacy laws, and other applicable privacy regulations. Depending on your country of residence, additional rules may apply to your personal data (referred to below as "Applicable Privacy Laws").

If you would like to learn more about Tabbird's region-specific processing of personal data, please refer to the relevant notices below for individuals in different regions.

Definitions

"Adequate Country" means a country or territory recognized by the European Commission or by the United Kingdom (as applicable) under the Data Protection Laws as providing adequate protection for Personal Data.

"Applicable Privacy Laws" means any data protection and privacy laws relevant to our operations, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and related regulations in European Union Member States, Switzerland, and the United Kingdom; the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA); and other U.S. state-specific privacy laws.

"Personal Data" (or Personal Information) refers to any information about a living individual that can identify them directly or indirectly. This includes data that, on its own or combined with other information, could reasonably be linked to a specific person.

"Non-Personal Data" means information that does not personally identify you and does not reveal your specific identity as an individual, such as anonymized information.

Roles and Responsibilities

Data Processor: Concerning Tabbird's core operations, Tabbird acts as the Data Processor when delivering services through its Software. In this capacity, Tabbird processes Personal Data on behalf of its Customers, following their instructions and as governed by applicable data processing agreements.

Data Controller: In accordance with the Applicable Privacy Laws, Tabbird serves as the Data Controller for the processing of Personal Data collected through the Site, as well as through other B2C interactions, including but not limited to account registration, Customer inquiries, subscription services and more.

To Whom Does This Privacy Policy Apply?

This Privacy Policy applies to Personal Data we collect online and offline, and applies in the following situations:

Users and Visitors of the Site: We collect Personal Data through your use of Tabbird's Site, including platforms and websites that post or link to this Privacy Policy.
Customers and Their Employees: We may collect Personal Data from employees of our Customers to enable effective communication, deliver our services, and maintain operational collaboration.
Suppliers and Vendors: We collect and process information from suppliers, vendors, and service providers for procurement, coordination, and supply chain management purposes.
Software and Services: Through interactions with Tabbird's Software and Services, we may collect and process Personal Data required for account setup, support requests, and service functionality.

The Types of Personal Data That We Collect

Data You Share with Us Directly

1. Contact details

We may process your contact details, including your name, email address, phone number, job title, company name, and any other information you provide to us.

Purpose: We use this information, based on your consent, for responding to your inquiry and providing you with the support or information you have requested.

Retention: We retain such information for as long as needed to provide you with the inquiry requested or as required under applicable law.

2. Account Registration and Service Sign-Up

To access Tabbird's Software and services, registration and account creation may be required. During this process, you will be asked to provide information such as your email address and login credentials.

Purpose: We use your account information to create and maintain your account, secure your access, and enable you to manage and interact with the Software effectively.

Retention: We retain account information for as long as you actively use the Services and as long as it is necessary to provide the Services or comply with applicable legal requirements.

3. Providing the Services

To deliver Tabbird's Software Services, we may process certain types of Personal Data, including information provided by authorized Users, such as names and email addresses.

Purpose: This information is used to facilitate secure and personalized access to our digital platforms, deliver our services, and enable effective communication and support.

Retention: Personal Data related to authorized Users is retained for as long as the Customer uses the Services or as required by applicable law.

4. Payment information

When utilizing our Services, we may collect and process certain payment-related information, such as your full name, email address, billing address, and bank account details.

Purpose: Payment information is collected and processed to facilitate the billing and payment of fees for the Services provided.

Retention: We retain payment information for as long as necessary to fulfill our billing and payment obligations or as required by applicable law.

5. Recruitment and job applications

When applying for a position through our Careers page, we may collect and process your Personal Data to evaluate your application and manage the recruitment process.

Purpose: Personal Data is used to evaluate your qualifications, communicate regarding the role, and manage the recruitment process.

Retention: Recruitment data is retained for the duration of the hiring process and, where applicable, to comply with legal requirements or to consider you for future opportunities.

Data We Collect When You Use Our Services

1. Online identifiers

We may process various online identifiers, such as IP addresses, data from cookies and pixel tags, and information from log files.

Purpose: These identifiers are used for analytics, fraud prevention, security, and to provide proper access and functionality of the Services.

Retention: We retain online information for as long as necessary to achieve the purpose for which it is processed.

2. Device Information

We may collect certain information about the device from which you access the Services, such as device type, operating system, and system language settings.

Purpose: We process device information to ensure compatibility with your device type and optimize the functionality and user experience.

Retention: We retain device information for as long as necessary to provide the Service's functionality.

3. Online activity

We may collect certain online activity information from Visitors, including clicks on actions and buttons across our Site, Software or Services.

Purpose: This information is used for advertising, marketing, retargeting, and to improve the usability and functionality of our Services.

Retention: We retain online activity information for as long as necessary to fulfill the purposes outlined above.

Cookies

At Tabbird, we use cookies and other tracking technologies to enhance user experience and improve our Services through the Site or Software. Cookies are small data files that are transferred to your device via your web browser, allowing our systems to recognize your browser and capture certain information.

Managing Your Cookie Preferences

Tabbird's Cookie Collection:

Cookie Preferences Center: You can easily accept or reject cookies through our cookie preference feature, accessible via the banner on our Site.
Browser Controls: Most web browsers allow you to delete existing cookies and block new ones from being placed.
Clear Cookies: You can delete all cookies already stored on your device at any time.

Third-Party Cookie Collection:

Google Analytics: Used on our marketing site to track traffic and user interactions. You can install the Google Analytics Opt-out Browser Add-on.
PostHog: Used within our App for user analytics. PostHog respects the browser's "Do Not Track" setting.

Do Not Track (DNT) Signals: Some browsers or devices provide a "Do Not Track" option to indicate your privacy preferences. While our Site does not currently respond to DNT signals, you can manage tracking through the tools mentioned above.

How We Use Personal Data

Personal Data is used to provide and operate the Site, Services, and Software; monitor, analyze, and improve their usage and functionalities; personalize and enhance our offerings; provide customer assistance and technical support; send service announcements, notices, and promotional messages in compliance with Applicable Privacy Laws; enforce our Terms of Service, policies, and contractual arrangements; prevent misuse of the Site, Services, or Software; comply with legal requirements; and communicate with you, including obtaining feedback.

Sharing Personal Data with Third Parties

We do not sell, rent, or lease your Personal Data. We may share your Personal Data with service providers and other third parties to the extent necessary to fulfill our Services, but not for marketing purposes. The specific categories of these services are as follows:

Hosting services and storage: We use third-party host and storage services to host our Site and retain your Information.
Analytics: We use analytics services to help us understand how Users interact with our Site and Services.
Support services: We may use support and help desk services to provide better and faster support.
Payment processors: When you engage with our Software Services, we collect and use relevant information required to facilitate these transactions.
CRM and mailing lists: We may use services to manage and secure your Personal Information, or manage subscriptions and notifications lists.
Technology partners: Some of our products and Services may include third-party technologies, widgets, or features.
Advertising and Retargeting: Third parties may use information to serve and display ads when browsing other websites across the web.

Data Subject Rights

We recognize that the protection of Personal Data is a fundamental right, and we are committed to respecting the privacy rights of all individuals, regardless of their location:

Right to Transparency: You have the right to clear, accessible, and transparent information about how your Personal Data is collected, used, and shared.
Right to Access: You can request details about the Personal Data we hold about you.
Right to Correction: You may request corrections to any inaccuracies or incomplete information in the Personal Data we hold about you.
Right to Deletion: You may request the deletion of your Personal Data where legally permitted.
Right to Object: You have the right to object to the processing of your Personal Data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us at privacy@tabbird.ai. We are committed to responding to all valid requests in accordance with Applicable Privacy Laws.

Data Security

We take the safeguarding of the Personal Data and non-Personal Data very seriously and use a variety of industry-standard systems, applications, and procedures to protect the Data from loss, theft, damage, or unauthorized use or access. For example, we host data in ISO 27001-certified data centers with SOC 2 compliance and encrypt data at rest using AES-256 and in transit with TLS 256-bit encryption.

We also regularly monitor our systems for possible vulnerabilities and attacks and seek new ways to enhance the security of our Site and Services. This includes conducting penetration tests, security audits, and employing access control mechanisms to protect our Visitors' and Users' privacy.

In the event of a data breach, Tabbird will promptly notify affected individuals and relevant regulators as required under applicable laws, providing clear information about the breach, the type of data involved, and recommended steps to protect against potential harm.

Data Retention

We retain different types of data for varying periods based on legal, operational, and regulatory requirements. Personal Data is retained only for as long as necessary to fulfill the purposes for which it was collected, including supporting our business operations and services.

Aggregated or anonymized Non-Personal Data may be stored indefinitely, as it no longer identifies any individual and is used for analytical and operational purposes.

As long as you continue using our services, we will retain your information as described in this Policy unless we specify different retention periods or are required by law to delete it.

Region-Specific Processing of Personal Data

A Notice for EEA Residents

If you are located in the EEA including UK, you have certain rights with respect to your Personal Data, including:

The right to be informed
The right of access
The right to rectification
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to object to processing
Rights related to automated decision-making and profiling

Please contact us at privacy@tabbird.ai with your detailed request.

Privacy Notice for US Residents

We recognize the importance of your privacy and are committed to complying with Applicable Privacy Laws across the United States. This section informs US residents, including those in California and other states with privacy laws, of their rights regarding the processing of their Personal Information.

A Notice for California Residents

The CCPA grants California consumers specific rights in connection with the Personal Data collected by businesses:

Right to Know: You have the right to know the categories and specific pieces of Personal Data we have collected about you in the previous 12 months.
Right to Deletion: You have the right to request that we delete any Personal Data we have collected about you.
Right to Opt-Out of the Sale and Sharing of Personal Data: California consumers have the right to opt out of the sale and sharing of their Personal Data.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA rights.

US State-Specific Residents

If you are a resident of any state with privacy laws, including but not limited to Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Florida, Montana, Iowa, Indiana, Tennessee, or Delaware, you are entitled to specific privacy rights regarding your personal information:

Right to Access Your Personal Information
Right to Correct Your Personal Information
Right to Delete Your Personal Information
Right to Obtain a Copy of Your Personal Information (Data Portability)
Right to Opt-Out of Targeted Advertising
Right to Opt-Out of the Sale of Personal Information
Right to Opt-Out of Profiling

Exercising Your Rights

To exercise any of your privacy rights, please contact us at support@tabbird.ai. We will fulfill your request within the timeline prescribed by the Applicable Privacy Laws.